This Privacy Policy explains how Mirva collects, uses, shares, stores, and protects information when you use our website, mobile apps, and related services. By using Mirva, you agree to the practices described here.
Mirva is operated by Mirva Limited NG. Our business address is 7 Uduk town Uyo Akwaibom state Nigeria. If you have questions about this Policy or your personal data, contact us at support@getmirva.app or +234 903 606 8715.
This Policy applies when you use our website, mobile applications, customer support channels, and any other service that links to this Policy. It covers data we collect from buyers, sellers, and visitors.
We collect information you give us, information collected automatically, and information from trusted service providers that help us run the platform.
We use personal information to operate and improve the platform, including to:
Where required by law, we process personal information based on one or more of the following: your consent, performance of a contract, our legitimate business interests, legal obligations, and protection of vital interests.
We do not sell your personal information. We share information only when needed to run the platform, protect users, or comply with the law.
We use secure third-party payment providers to process transactions. Depending on the feature used, your data may be shared with payment processors to verify payments, process refunds, send payouts, or keep financial records. We may store transaction references, payment status, wallet balances, and ledger entries to manage escrow, refunds, disputes, and accounting.
When you send messages, make offers, upload photos, or create listings, that content is stored so the platform can function. We may review content reported for abuse, scams, fraud, spam, illegal activity, or policy violations. We may also use automated tools to detect spam and protect the platform.
We use cookies, local storage, and similar technologies on the website to keep you signed in, remember preferences, measure usage, and improve performance. You can manage cookies through your browser settings, but some features may not work correctly if cookies are disabled.
If you allow notifications, we may send push notifications about messages, offers, purchases, delivery updates, security alerts, and account activity. You can turn off notifications at any time in your device settings.
We only ask for permissions when they are needed for app features. These may include:
You may deny or revoke permissions at any time through your device settings, but some features may stop working.
We keep personal information only as long as needed for the purposes described in this Policy, including account management, legal compliance, dispute resolution, fraud prevention, and accounting. For example, transaction and tax records may be kept for the period required by law. When information is no longer needed, we delete it, anonymize it, or securely archive it where required.
You can delete your account directly inside the app. For example, go to Settings > Account > Delete Account. If you use our website, you may also request deletion by contacting support.
When you delete your account, we delete or anonymize the personal information associated with that account, unless we are required to keep certain records for legal, tax, accounting, fraud prevention, safety, or dispute-resolution reasons. Deleting your account does not remove records that we are legally required to keep.
If you submitted a deletion request, we may need to verify your identity before completing it.
Depending on where you live, you may have the right to access, correct, update, delete, or export your personal data. You may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
To exercise these rights, contact us at support@getmirva.app.
We use reasonable technical and organizational safeguards to protect your information. These may include encryption in transit, access controls, secure storage, monitoring, and internal review of privileged access. No system is completely secure, so we cannot guarantee absolute protection.
Your information may be processed and stored in countries other than your own. When this happens, we take reasonable steps to protect your data in line with applicable law.
Mirva is not intended for children under the minimum age required by the laws in their country, and in any case not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us so we can review and remove the account where appropriate.
We may use third-party services to help us run the platform, such as payment processors, email delivery tools, analytics, crash reporting, cloud hosting, and notification services. These providers process data on our behalf or as independent controllers according to their own privacy policies.
If a third-party service is required for a feature you use, we may need to share the data necessary for that feature to work.
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above and may also notify you in the app, by email, or by another reasonable method if the changes are significant.
If you have any questions, concerns, or deletion requests, contact us:
Mirva Limited NG
Email: support@getmirva.app
Phone: +234 903 606 8715
Address: 7 Uduk town Uyo Akwaibom state Nigeria
